FAQ
Frequently Asked Questions -
Custom Jewelry
1. Can you create jewelry from a photo of my pet or a person?
Yes! We create custom sculptural portraits of dogs, cats, and people from your photographs. Each design is individually developed to capture the features and expression that make your subject special.
2. What metals are available?
Rings are available in sterling silver, 10K gold, or 14K gold.
Charms and pendants are available in sterling silver. If you’d like yours in gold, please contact us for a custom quote.
3. What is the difference between a charm and a pendant?
A charm is a smaller portrait for a delicate piece of jewelry. A pendant is larger, allowing more room for sculptural detail. Please check the measurements in each listing before choosing.
4. What kind of photo should I send?
A clear, well-lit photograph showing the face is ideal, but we can work with almost any photo. Additional angles can help us understand details such as ears, hair, and facial shape. If you’re unsure which photograph to use, send a few and we’ll help you choose.
5. Can you work from an older or memorial photograph?
Often, yes. Please send the photograph before ordering so we can assess the detail available and discuss what is possible.
6. Will I see the design before it is made?
Yes. We’ll send a digital rendering of your custom portrait for approval before casting. This is your opportunity to review the likeness and request adjustments.
7. Can I preview a design before purchasing the finished jewelry?
Yes. Our Custom Jewelry Design & Digital Rendering service lets you begin with a $50 design fee, which is credited in full toward your finished HeartKat piece.
8. How do I choose my ring size?
Please select your US ring size when ordering. For the most reliable fit, have your finger measured by a jeweler using a sizing band similar in width to the ring you’re purchasing. Contact us before ordering if you need a size that isn’t listed.
9. Can the portrait rings be stacked?
Yes—the stackable portrait rings are designed to be worn together. You can celebrate several pets or loved ones, or build your collection over time.
10. Is a chain included?
Please check the individual listing and select your preferred chain option where available. If you need a different length, contact us before ordering.
11. Can I request a different size or finish?
Please ask! We can discuss portrait dimensions, finish preferences, and other changes before you order. Custom requests may affect the price and production time.
12. How long will my jewelry take?
Production time varies by piece and begins after you approve the design. Please refer to your listing for the current estimate. If you have a deadline, contact us before ordering so we can confirm whether it is achievable.
13. Will my finished piece look exactly like the rendering?
The rendering previews your design, but it is not a photograph of the finished jewelry. Casting, hand-finishing, lighting, and the metal you choose can create subtle differences in surface detail and appearance.
14. How should I care for my jewelry?
Clean gently with a soft cloth and store in a dry place when not worn. Avoid harsh chemicals and abrasive cleaners. If your piece has an oxidized finish, avoid polishing the darkened areas, as this can remove the intended contrast. Contact us if you’re unsure how to clean your piece.
Portraits by Kat
1. What kind of portraits does Kat specialize in?
Kat specializes in custom pop art portraits, especially pet portraits, with a unique color-block style inspired by artists like Andy Warhol and Lichtenstein. She can also create portraits in more natural tones, though her bold and vibrant approach remains the most popular among clients.
2. What makes Kat’s portraits unique?
Each portrait Kat creates is crafted using her signature color-blocking technique, which captures the subject’s personality in vibrant, layered shapes. Her work channels the essence of her subjects, whether through neon hues or classic colors, creating an artwork that feels both personal and artistic.
3. How does the ordering process work?
Once you place an order, Kat will send a first proof within 24 hours. Clients are welcome to request adjustments—whether to the colors, background, or overall look. Kat’s goal is to make sure each client is fully satisfied, which is why she offers a 100% Happiness Guarantee.
4. Can I request changes after seeing the first proof?
Absolutely! Kat encourages clients to share any feedback on the first proof, and she’s happy to make changes to ensure the final result matches your vision. Whether it’s adjusting colors or tweaking details, Kat’s aim is to deliver a portrait that you love.
5. How long does it take to receive my portrait?
The timeline depends on the back-and-forth for approvals, but typically, Kat completes and ships the finished portrait within a week. She also offers rush options if you need your portrait sooner, so feel free to inquire about availability.
6. What if I’m not satisfied with my portrait?
Kat is dedicated to her 100% Happiness Guarantee. She works closely with each client to refine their portrait until it’s just right. In the rare case a client isn’t fully satisfied, Kat is committed to making it right.
7. What materials does Kat use?
Kat creates her portraits digitally using Adobe software, ensuring high-quality prints on acrylic, or other requested materials. Her approach focuses on durability, vibrant colors, and fine detail to bring each subject to life.
8. Are there customization options?
Yes, Kat offers a range of customization options. You can choose your background color, overall color scheme, and specific styling details. Each portrait is tailored to reflect the unique qualities of the subject.
9. Can I order a portrait as a gift?
Absolutely! Kat loves working on gift portraits, especially for pet lovers. Gift orders are popular and come with a special touch to make them memorable, and she’ll work with you to ensure it’s perfect.
10. Does Kat create portraits of people as well as pets?
While Kat mainly focuses on pet portraits, she has experience with human portraits and is open to commissions. Feel free to reach out with your ideas, and Kat will discuss the best options with you.
11. Does Kat offer digital files for download?
Yes! You can request a high-resolution digital file of your portrait, perfect for printing on different materials or for use on social media.
12. How can I be sure my portrait will look like my pet?
Kat’s process emphasizes capturing the true essence of each pet, using a detailed, color-block technique that highlights their unique traits. Many clients say that their portraits feel like their pets are “brought to life” in a new, joyful way.
