Privacy policy
Privacy Policy
Last Updated: December 1, 2024
At HeartKat, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on heartkat.com (the “Site”). By accessing the Site or using our services, you agree to the practices described below. If you do not agree, please discontinue use of the Site.
Information We Collect
We collect information to provide and improve our services. The types of personal information we may collect include:
1. Information You Provide
- Contact Information: Name, address, email, phone number.
- Order Details: Shipping and billing address, payment confirmation.
- Account Information: Username, password, security questions.
- Customer Support Communications: Messages or inquiries submitted to us.
2. Information We Automatically Collect
- Usage Data: IP address, browser type, device information, pages viewed, and interactions with our Site.
- Cookies: Data collected via cookies and similar technologies for analytics, functionality, and advertising purposes. For details, see Shopify’s Cookie Policy.
How We Use Your Information
We use your information to:
- Process and fulfill orders, including shipping and returns.
- Communicate with you about your orders, accounts, or inquiries.
- Send marketing emails or special offers (if you’ve opted in).
- Detect and prevent fraud or unauthorized access to your account.
- Improve our Site and personalize your shopping experience.
Sharing Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
- Service Providers: With third parties like Shopify, payment processors, and shipping carriers to complete your orders.
- Legal Obligations: If required by law, subpoena, or similar legal processes.
- Business Transactions: In connection with mergers, acquisitions, or sales of business assets.
Your Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about the personal data we collect and how we use it.
- Right to Delete: Request that we delete your personal information, subject to certain exceptions.
- Right to Opt-Out: Request to opt out of data sharing for marketing or advertising purposes.
To exercise these rights, please contact us at kat@kellokat.com or by mail at the address below. Verification of your identity may be required.
Data Retention
We retain your information as needed to fulfill orders, comply with legal obligations, resolve disputes, or enforce policies. If you no longer want us to hold your information, please contact us to request its deletion, subject to legal requirements.
Cookies and Tracking
We use cookies to enhance your browsing experience, power the Site, and analyze user behavior. You can manage or disable cookies through your browser settings. Note that disabling cookies may impact functionality.
For more information about cookies, please visit Shopify’s Cookie Policy.
Children’s Privacy
Our Site is not intended for individuals under the age of 13, and we do not knowingly collect their personal information. If you believe we have collected information about a child, please contact us immediately at kat@kellokat.com.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Updates will be posted on this page with the effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: kat@kellokat.com
- Mailing Address: 24701 Carnousite Court, Bonita Springs, FL 34135
