Shipping Policy

Last updated: October 25, 2026

Shipping Locations

HeartKat ships within the United States only. We do not currently offer international shipping.

Design Approval and Production

Custom jewelry and portrait artwork require design preparation and your approval before casting or printing begins.

Production times vary by product. Please check the individual listing for the current estimate. Time spent preparing your design, requesting changes, and awaiting approval is separate from production and shipping time.

For custom jewelry, casting and finishing begin after design approval. For portrait artwork, printing begins after artwork approval.

Shipping Methods and Costs

Available shipping methods and any applicable charges are shown at checkout. If your listing includes free standard U.S. shipping, that offer applies to your order.

Shipping time begins when the carrier receives your package and is separate from design and production time. Carrier delivery estimates are not guaranteed.

Deadlines and Rush Requests

If you need your order for a particular date, please contact us at kat@heartkat.com before purchasing. We will confirm whether your deadline is achievable and discuss any available rush or expedited shipping options and additional costs.

Expedited shipping does not shorten design or production time.

Order Tracking

Once your order ships, we will email your tracking information. Please allow time for the carrier to scan the package and update its tracking status.

Lost, Delayed, or Damaged Packages

If your package appears lost or tracking has stopped updating, contact us at kat@heartkat.com with your order number. We will work with the carrier to investigate and determine the appropriate resolution.

For damaged deliveries, please contact us within 7 days of receipt. Include your order number and photographs of the item and packaging. Retain the packaging while we review the issue. We will confirm the resolution with you, which may include a replacement or refund.

Weather, holidays, and other carrier disruptions may affect delivery times.

Shipping Addresses

Please review your shipping address carefully before completing checkout. If you notice an error, email kat@heartkat.com immediately with your order number and the correct address.

We will make reasonable efforts to update the address before shipment. Changes may not be possible once a package has shipped. Additional charges may apply if an order must be redirected or reshipped because an incorrect address was provided.

Contact Us

For shipping questions or help with an order, email kat@heartkat.com.